Toronto has long list of hotels located at the city centre. But, our choice went to Park Hyatt. And no kidding, the hotel is only few steps away from the famous Bloor Street West with its endless array of branded boutiques! Great shopping destination!
Alternatively, when the weather is not too friendly, you can visit the Royal Ontario Museum. That is literally around the corner of the hotel. It is apparently the largest museum of world cultures and natural history in Canada!
Location wise, we found the Park Hyatt was ideal to our need. We just wished that the rests of the hotel would be as impressive. After over 25 hours of traveling in which 20 hours of it was flying, and the rest was waiting at the airport and half an hour or so in the taxi, we finally made it to the reception desk. It was around 9PM. Check-in was quick and efficient. Though as first time visitors and extremely exhausted, we were expecting to be escorted to the room and shown around facilities in the hotel or offered some assistance would be nice. Nothing happened. Never mind, maybe it is not their custom to do so. Few minutes later we found our Park Deluxe King room on the 12th floor. Good size room, bathroom was ok, though it would have been better had they have separate shower and bath, but overall, it was clean and fresh.
We noticed the lack in personal touch straight away, such as flower, a bowl of fruit or even a greeting card. Nor tea and coffee making facilities were made available too.
Not long after, came the porter to drop off our suitcases. Or to be precise, he dumped our suitcases on the floor.
We knew how service industry works in most places we have visited. We can consider ourselves to be quite generous to people who provided us with service and assistance. But to grab tip, then dumped the suitcases to us that was an insult. Unfortunately we were too tired to even try to say something.
The next morning, we popped in to concierge desk to find out transport arrangement to go to Niagara Falls. Finding the concierge was occupied with other customers, we waited patiently. Tired of standing waiting for our turn over ten minutes while they were chatting away, we found ourselves some chairs that were clearly visible by concierge. About five minutes later and still being ignored, we left. Luckily when we got back to the hotel, the concierge was free and dealt with our requirement quickly.
During our three days stay at the hotel we have tried their restaurant 'Annona' that was average, Morton’s Steak House that was rather expensive but above the average and the Roof Lounge that was small, loud and over crowded though, it has a great view of Toronto and the famous CN Tower.
Overall, Park Hyatt is still a nice hotel in a great location that offers a comfortable accommodation, but do not come with high expectation of excellent service as you will be disappointed. Stay at the hotel but have fun somewhere else.
Park Hyatt Toronto
4 Avenue Road
Toronto - Ontario - M5R 2E8 - Canada
Phone: +1 416 925 1234
www.parktoronto.hyatt.com
No comments:
Post a Comment